Legal
Refund Policy
Last updated: May 25, 2026. This Refund Policy explains how refunds, cancellations, and billing issues work for Sheetlane subscriptions.
1. Subscriptions
Paid subscriptions are billed according to the plan selected at checkout or in an order form. Unless stated otherwise, subscriptions renew automatically until canceled.
2. Cancellations
You may cancel your subscription from account settings or by contacting support. Cancellation stops future renewal charges but does not automatically refund past charges.
3. Refunds
Unless required by law or stated in a separate written agreement, subscription fees are non-refundable. We may consider refund requests for billing errors, duplicate charges, or exceptional circumstances at our discretion.
4. Billing errors
If you believe you were charged incorrectly, contact support@sheetlane.com within 7 days of the charge. Include your account email, invoice ID, and a description of the issue.
5. Plan changes
If you upgrade, downgrade, or change plans, billing adjustments may apply based on the billing system and plan terms shown at checkout.
6. Credits
Promotional credits, AI credits, usage credits, or account credits are not redeemable for cash unless required by law.
7. Contact
Billing questions: support@sheetlane.com
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